Privacy Policy — Swift Refrigerated Transport

📋 Overview

This Privacy Policy for Swift Refrigerated Transport ("we", "our", "us") describes how we handle information collected through our website at swiftrefrigeratedtransport.com and through direct business interactions with our refrigerated transport customers in Abu Dhabi and across the UAE.

By using our website or our cold chain transport services, you agree to this Privacy Policy.

📥 Information We Collect

We collect information you provide directly through our Request a Quote form, phone, WhatsApp, or email. This includes:

• Contact details — your name, phone number, and email address
• Business details — your company name (if provided)
• Shipment details — pickup and delivery locations, cargo type, temperature requirement, quantity, weight, and additional requirements
• Communications — messages you send us via WhatsApp, email, phone, or our quote form

We do not collect payment information through our website. Pricing and payment terms are discussed directly when you request a quote.

🎯 How We Use Your Information

We use the information you provide to:

• Prepare accurate quotes for refrigerated transport Abu Dhabi services
• Coordinate pickup, delivery, and cold chain scheduling
• Respond to your enquiries via phone, WhatsApp, or email
• Provide customer support and follow-up on your shipments
• Maintain business records for accounting and operational purposes

We do not sell, rent, or share your personal information with third parties for marketing purposes.

🔒 How We Protect Your Information

We take reasonable steps to protect the information you share with us:

• Personal information is used only for the purpose of providing quotes and coordinating transport
• Access to customer information is limited to our internal team and authorised personnel
• Data is stored securely and retained only as long as needed for business operations

Our website's quote form uses standard validation and is intended for business enquiry purposes.

📞 Communication Channels

When you contact Swift Refrigerated Transport through our website, phone, WhatsApp, or email, we respond to your enquiry directly. WhatsApp communication is subject to WhatsApp's own privacy practices, and standard mobile operator data may apply.

We use your provided contact details only to respond to your refrigerated transport enquiry and coordinate services.

⚖️ Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and business requirements
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at the details below.

🍪 Cookies and Website Analytics

Our website may use minimal cookies and standard analytics to understand how visitors use our site — for example, which pages are viewed most. This helps us improve the website and our refrigerated transport information. You can disable cookies in your browser settings at any time.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised date. Continued use of our website or services after an update indicates acceptance of the revised policy.

📧 Contact Us

For questions about this Privacy Policy or how we handle your information, contact Swift Refrigerated Transport directly:

• Business: Swift Refrigerated Transport
• Contact Person: Mushtaq Ahmad
• Phone / WhatsApp: +971 50 805 0737
• Email: mushtaqahmadzaii0@gmail.com
• Address: M17, Al Badi Building, Office 98, Mussafah, Abu Dhabi, UAE